Refund Policy

Community Spotlight strives to provide a fair and transparent advertising experience. This Refund Policy explains when refunds may and may not be available for advertising reservations and related services.

Reservations may be canceled prior to artwork production or proof preparation. Approved cancellations may receive a full or partial refund at Community Spotlight's discretion, less any applicable processing fees or design work already completed.

Once artwork has been designed and a proof has been prepared, Community Spotlight has invested time and resources into your advertisement. Refunds after proof creation may be reduced to account for work already performed.

Once an advertisement has received final approval and the campaign has been released for production, all sales are final. No refunds will be issued after a campaign has entered production, except where required by law or when an error has been caused solely by Community Spotlight.

Printing, addressing, mailing, and postal processing begin shortly after production approval. Because these services cannot be recovered, refunds are not available once production has begun.

Customers are responsible for reviewing all proofs before approval. Community Spotlight is not responsible for spelling mistakes, incorrect phone numbers, addresses, pricing, QR codes, websites, logos, or other content that was approved by the customer.

If an error is determined to have been caused solely by Community Spotlight, we may, at our sole discretion:

• Issue a partial or full refund.
• Reprint the advertisement.
• Provide advertising credit toward a future campaign.
• Offer another mutually agreeable resolution.

Payment processing fees charged by third-party payment processors may be deducted from refunds where permitted by law.

Questions regarding refunds may be directed to:

Community Spotlight
A service operated by Southern Imprint Marketing
communityspotlightms@gmail.com